Best staff ever. They really went out of their way to make my stay special and were brimming with genuine warmth - every single person I interacted with. I had a constant smile on my face and that is particularly due to the incredible staff. Both in Tradition Julen and Hotel Alpenhof (which has a spa you cannot miss out on). The location is close to the town center and there is a shuttle to/from the train station + sister hotel. The restaurant is phenomenal as well as the breakfast. So many little details that made this a truly unique experience like offering me a discount and a drink voucher when I extended my stay, giving tips about getting around the mountain, and somehow always finding chocolate in my room (sometimes even hand-delivered). What an absolute delight, and an experience I will hold onto for a long time.

Blake Netherlands

Everything was fantastic Management was friendly and very responsive Spa on top floor was incredible. Swimming pool that alternated as jacuzzi, two steam rooms and a sauna. All included in the room price !! My wife and I both had a massage; both were world class. Staying in September was good being off season. December to February is high season and I would expect rates to triple or quadruple for the ski season.

Gary United States of America

It was beautifully appointed giving a cozy but completely updated feel it was a chalet with whimsical sheep wool on chairs on the balcony, photos in the dining room and small carved sheep on window sills. There was a keen attention to detail! Clearly the owners have pride in their hotel the story about the owners and their family is fascinating dating back to an Olympic champion. The rooms were walled in pine with very comfortable beds. There is even a motion sensitive light at night near the bathroom! The breakfast is absolutely delicious with many many choices. My husband enjoyed the fresh eggs and bs on and we both liked the fresh fruit , granola and wonderful breads. It was an exceptional hotel with staff who earnestly Addis you with absolutely anything!!

Barbara United States of America

Charming! Great ambience, good food and drink options. Our favorite hotel on our tour of Switzerland!

Karen United States of America

The staff were extremely courteous and professional and helpful. They were also pleasant and charming. It really made the stay distinguished. We also had two excellent restaurants and no fun bar in the same building which was convenient and their Buffay breakfast was excellent.

James United States of America

The hotel was amazing, from getting picked up to the check in with the hotel owner. Everything was perfect, breakfast was fantastic with the option to get anything you needed or wanted would be cooked. We enjoyed having some wine sitting by the fireplace both afternoons. The hotel was far enough but close enough to the main street. The staff were super helpful and accommodating, even having the owner coming up to us at breakfast to make sure everything was okay was a really nice touch. The beds were super comfortable and the turndown service was great. We would definitely stay here again.

Jason Australia

This hotel was located in the perfect area, walking distance to everything. The view from my room was absolutely gorgeous. I would wake up early every morning to open the curtains just to fall back asleep and wake up again to see the Matterhorn. Absolutely stunning. This hotel exceeded my expectations. The staff was beyond amazing went 100% above and beyond to make me as comfortable as possible during my stay. The spa is amazing it's so relaxing down there. Pure Bliss. The pool was awesome and the gym had everything you need. Breakfast was amazing, nice variety of food. We had dinner one night my first ever meat fondue. Definitely delicious. I will be back here. Don't hesitate to ask them for anything you need they will give it no questions asked.

Knight United States of America

Buffet Breakfast was amazing and so many special and fun touches you just don't see anywhere else. The room was adorable and perfect for our family and having the water and other mini fridge items available for free was such a nice touch. The shower and heated towel bar were amazing! The location was just inside of all the action of Zermatt, but was still pretty quiet for most of the night.

Nell United States of America

Everything from check in to check out. Was first rate!

Sorrells Switzerland

Super convenient. You can walk to the Zermatt Glacier tram in about 10 min or take a bus, which also takes about the same time with the wait. Taxi would be a few minutes. Hotel ownership was friendly and helpful. We really felt welcomed. Breakfast was fantastic. A wide variety of cuisine to suit your appetite. All staff were very patient and helpful. Accommodations have recently benefitted from extensive renovations providing a contemporary feel while maintaining the traditional heritage of the property and resort.

James United States of America